[rt-users] WG: change Queue order !!!

[Kevin Falcone]

On Feb 11, 2009, at 1:48 PM, Kenneth Crocker wrote:

> JAlexson,
>
>
> 	I, too, have wondered if there was a way to modify RT to allow a User
> to select one specific Queue as the one to appear first on the
> drop-down. In our installation, a User may be able to create tickets  
> in
> many queues, but 90% of these may be in one queue.
> 	Jesse, are there any plans to allow some sort of option to allow a  
> user
> to select the order queues appear in the drop-down? Thanks.

Assuming you mean the New Ticket In drop down, that is controllable
by the Default Queue personal preference in RT 3.8.  You can also
set a global default in your site config

-kevin

>
>
>
> On 2/11/2009 6:49 AM, J Alexson wrote:
>> On Wed, 2009-02-11 at 16:49 +0300, Ruslan Zakirov wrote:
>>> Just curious why you want to create Low, Normal, High and other  
>>> queues
>>> when you have Priority field?
>>>
>>
>> Good question!  The main reason is to keep things as simple as  
>> possible
>> for the user.  Each of the queues has appropriate defaults (such as
>> priority, due in # days, etc.)  Rather than trying to instruct my  
>> users
>> (primarily requestors) to fill in these values correctly (and  
>> honestly,
>> getting them filled in at all), I can simply have them create a  
>> ticket
>> in the right queue based on the nature of their problem.
>>
>>> Anyway, you can add special portlets and instead of one QuickSearch
>>> block you'll have three, for example:
>>> * first one with Low, Normal....
>>> * other queues
>>> * approvals
>>>
>> That would be great for the Quick Search, but the sorting order also
>> comes into play using the drop-downs (moving a ticket to a different
>> queue, for instance)
>>
>>> On Wed, Feb 11, 2009 at 3:01 PM, John Alexson <jalexson at jajxn.net>  
>>> wrote:
>>>> On Wed, 2009-02-11 at 10:10 +0100, Tariq Doukkali wrote:
>>>>
>>>>>
>>>>>
>>>>> Therefore I want change the sorting order of my queues so, that  
>>>>> when a
>>>>> supporter log on, he will see inbox queue on the TOP of Quick- 
>>>>> search
>>>>> tab.
>>>>>
>>>>>
>>>>>
>>>> I wouldn't mind seeing a "Sort" field added to the configuration of
>>>> queues -- similar to the one when creating values for a multi- 
>>>> select
>>>> custom field.
>>>>
>>>> In the meantime, I used the cheap and easy workaround of  
>>>> inserting a
>>>> sort code at the beginning of the queue name.  So, my alpha sorted
>>>> queues look like:
>>>>
>>>> 1-Low          (1-5 are my "input" queues, with 2-Normal the  
>>>> default)
>>>> 2-Normal
>>>> 3-High
>>>> 4-Urgent
>>>> 5-Emergency
>>>> Admin          (The alpha queues are fine sorted as-is)
>>>> Building Services
>>>> Delivery
>>>> . . . etc . . .
>>>> Z-Jane         (The Z-* queues are approvals -- i.e. an approval is
>>>> Z-John          is created when a ticket is created or moved here)
>>>> Z-Mary
>>>>
>>>> In some ways, I like using this method a little better than  
>>>> having a
>>>> hidden sort field since the queue name indicates it's purpose
>>>> (especially the Z-* queues) without having to spell it out.
>>>>
>>>>
>>>> JA
>>>>
>>>> _______________________________________________
>>>> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>>>>
>>>> Community help: http://wiki.bestpractical.com
>>>> Commercial support: sales at bestpractical.com
>>>>
>>>>
>>>> Discover RT's hidden secrets with RT Essentials from O'Reilly  
>>>> Media.
>>>> Buy a copy at http://rtbook.bestpractical.com
>>>>
>>>
>>>
>>
>> _______________________________________________
>> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>>
>> Community help: http://wiki.bestpractical.com
>> Commercial support: sales at bestpractical.com
>>
>>
>> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
>> Buy a copy at http://rtbook.bestpractical.com
>>
>
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> Community help: http://wiki.bestpractical.com
> Commercial support: sales at bestpractical.com
>
>
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> Buy a copy at http://rtbook.bestpractical.com
>