[rt-users] Retroactive scrip-ing

[Gene LeDuc]

I think I'd write a perl script to read each ticket and then e-mail it back 
to RT.  Not very elegant and a significant bump in your mail server's 
workload, but you know that they would all be treated as new tickets.  This 
should be a pretty trivial script to write using the API.

Gene

At 08:14 AM 2/13/2009, Rob Munsch wrote:
>I have queues, CFs, scrips and such set up more or less the way i want
>them.  For now.  Until the department heads get back to me again.
>
>While configging things, i collected about 10k tickets into the
>General queue in various stages of completeness.  Other queues weren't
>set up yet, CFs weren't being captured, etc. etc., so they remain in
>General with empty CFs.
>
>What would be the least-painful way of running all 10k of them thru
>the system as if they were being created, i.e. having all scrips apply
>to them now that we would have wanted when they came it?
>
>Thanks,
>Rob
>
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-- 
Gene LeDuc, GSEC
Security Analyst
San Diego State University