[rt-users] Create standard request forms with RT

[Jerrad Pierce]

On Fri, Feb 13, 2009 at 13:39, Gene LeDuc <gleduc at mail.sdsu.edu> wrote:
> We use web pages to do this.  User goes to DNS request page, fills in form,
> php does some sanity-checking on the data, data gets formatted and mailed
> to RT, RT creates ticket in DNS queue.  Repeat for e-mail aliases, firewall
That's not the best way to go about this. Either use a customized self-service
interface, enable support for actions by email (so you can set custom fields),
or use the REST interface. The second option will take the least work with your
system, but there are security considerations to consider. See the wiki.

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