[rt-users] Create standard request forms with RT

[L B]

I don't use custom fields because :
 - I don't want users to log in the self service to create requests
 - I don't want to create custom fields per queue (especially
mandatory ones) because the DNS queue can be used to request a new DNS
entry, but also to report DNS problems or ask anything related to DNS.

We can use web pages, but it's more or less creating a kind of portal.
Do you have a technology/framework recommendation to do this ?

Thanks!



On Fri, Feb 13, 2009 at 7:52 PM, Jerrad Pierce
<jpierce at cambridgeenergyalliance.org> wrote:
> On Fri, Feb 13, 2009 at 13:39, Gene LeDuc <gleduc at mail.sdsu.edu> wrote:
>> We use web pages to do this.  User goes to DNS request page, fills in form,
>> php does some sanity-checking on the data, data gets formatted and mailed
>> to RT, RT creates ticket in DNS queue.  Repeat for e-mail aliases, firewall
> That's not the best way to go about this. Either use a customized self-service
> interface, enable support for actions by email (so you can set custom fields),
> or use the REST interface. The second option will take the least work with your
> system, but there are security considerations to consider. See the wiki.
>
> --
> Cambridge Energy Alliance: Save money. Save the planet.
>



-- 
L.B.