[rt-users] Set a ticket custom field based on a User Custom field scrip action

Joel Schuweiler Joel.Schuweiler at schmoozecom.com
Mon Feb 16 19:11:30 EST 2009


Here's the scenario:

1)       A User has a custom field called Billable with two choices, yes, and no.
2)       User creates ticket
3)       Scrip checks Billable and sets ticket billable if user is billable


I'm having a bit of trouble figuring out how I can access the custom field belonging to the user however, anyone have thoughts on this?

-Joel

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