[rt-users] Forward an entire ticket to an outside email address.

[Todd Chapman]

Actually, you can't forward a whole ticket, but you can forward a comment or
correspondence.

On Thu, Feb 19, 2009 at 11:34 AM, Todd Chapman <todd at chaka.net> wrote:

> That's a feature of RT 3.8.
>
>
> On Wed, Feb 18, 2009 at 6:29 PM, Chris Crow <chrisc.email at abshernw.com>wrote:
>
>> I have a quick question about RT.
>>
>> We have a group of technicians that work entirely from the RT's web
>> interface, so they never see any email. This works great, but they want
>> a way to forward a ticket, including any attachments, to an outside
>> email address.
>>
>> I have no idea how to get this accomplished, my first thought was to
>> write a perl script that would send the ticket log and attachment to an
>> email address of choice. I'm a intermediate perl programmer on a good
>> day, so I was wondering if anyone had any better ideas.
>>
>> Thanks in advance,
>>
>> Chris
>>
>> Also, everyone at my company loves RT, it has changed the way we do
>> support!
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>
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