[rt-users] Autocreated on ticket submission - Quert Builder

[Drew Barnes]

My understanding is that if you do this, that user will not be able to 
email issues into your RT instance.  Is that what you want?  If users 
are showing up in the owner box on the query page, they are getting 
"OwnTicket" from somewhere. 

RTx::RightsMatrix would be very helpful for tracking this down.


Bashir Jahed wrote:
> Point 2) That is the way it is defined. The "everyone" group is only
> allowed the "Comment, Create and Reply" as we auto create tickets. No
> user is given any direct Rights. All rights are queue specific and is
> assigned to groups.
>
> Point 1) there is now way I can go though 100 000 non privileged
> accounts and uncheck hte "Allow user to Access RT" Box.
>
> Please help, is there any way to add it to the RT_SiteConfig" file and
> rerun it to disable the "allow user to access RT" flag?
>
> Bash
> -----Original Message-----
> From: Kenneth Crocker [mailto:KFCrocker at lbl.gov] 
> Sent: 19 February 2009 07:57 PM
> To: Bashir Jahed
> Cc: rt-users at lists.bestpractical.com
> Subject: Re: [rt-users] Autocreated on ticket submission - Quert Builder
>
> Bashir,
>
>
> 	What Mike was telling you is that if the "BOTTOM" box is checked
> for a 
> user, they can have privileges. This means that if you grant the 
> "OwnTicket" right globally to Privileged users, then all these 
> requestors that send in tickets via email will have the right to OWN a 
> ticket, hence they appear on the drop-down. So, you can do a couple 
> different things to resolve this.
> 	1) Uncheck the bottom box on these Users. This could turn out to
> be a 
> long, ongoing process unless you can set your RT_SiteConfig.pm file to 
> allow them to become unprivileged users only (Top box checked ONLY). I'm
>
> not sure what that setting is, perhaps Mike knows.
> 	2) Remove the Global settings for "OwnTicket" and perhaps others
> like 
> "TakeTicket", "StealTIcket", "DeleteTicket", etc.  from Privileged Users
>
> or "Everyone" and  grant those rights to groups of users. That way 
> privileges are more defined in who can do what and your queries will run
>
> MUCH faster as well.
> 	Hopes this helps.
>
>
> Kenn
> LBNL
>
> On 2/19/2009 6:37 AM, Mike Peachey wrote:
>   
>> Bashir Jahed wrote:
>>     
>>> I have done the following:
>>>
>>> Checked for a specific user in the search box as owner to confirm it
>>> shows up. Then went into the specific user and unchecked
>>>       
> "/users/Access
>   
>>> Control/Let this user access RT" checkbox and confirmed that the user
>>>       
> no
>   
>>> longer shows up in the search box in the "Owner Field"
>>>       
>> Because that user is now disabled and is unable to raise tickets from
>> that e-mail address..
>>
>>     
>
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-- 
Drew Barnes
Applications Analyst
Network Resources Department
Raymond Walters College
University of Cincinnati