[rt-users] Automatically add user as new watcher when ticket is taken (RT 3.8.2)

Ruslan Zakirov ruslan.zakirov at gmail.com
Fri Feb 20 22:24:49 EST 2009


Search for AddWatcher on the wiki which gives you several examples of
dealing with watchers from scrips.

For example: http://wiki.bestpractical.com/view/AutoCcLastOwner

Duplicates are described on the wiki too:
http://wiki.bestpractical.com/view/ScripAction

On Fri, Feb 20, 2009 at 9:03 PM, Jo Rhett <jrhett at netconsonance.com> wrote:
> I think Wikus knows that, I think he was hoping for a direct link or
> suggestion.
> I've handled this by adding a script that sends updates to the ticket owner
> as well, but they get duplicates if they are a queue watcher so I'm curious
> about this.   I planned to dig around for functions today to see if someone
> is a watcher, etc.
> On Feb 20, 2009, at 5:05 AM, Ruslan Zakirov wrote:
>
> Scrips
>
> On Fri, Feb 20, 2009 at 3:04 PM, Wikus Smit <wikus.smit at gmail.com> wrote:
>
> Hi,
>
> Is there a way to  automatically add a user as a new watcher (for that
>
> ticket) when a ticket is taken or do I have to add myself every time
>
> manually as Cc?
>
> Regards,
>
> Wikus
>
> _______________________________________________
>
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> Community help: http://wiki.bestpractical.com
>
> Commercial support: sales at bestpractical.com
>
>
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
>
> Buy a copy at http://rtbook.bestpractical.com
>
>
>
>
> --
> Best regards, Ruslan.
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> Community help: http://wiki.bestpractical.com
> Commercial support: sales at bestpractical.com
>
>
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> Buy a copy at http://rtbook.bestpractical.com
>
> --
>
> Jo Rhett
>
> Net Consonance : consonant endings by net philanthropy, open source and
> other randomness
>
>



-- 
Best regards, Ruslan.



More information about the rt-users mailing list