[rt-users] Help with permissions?

[George Beitis]

Hey there,
Thanks for the reply!  Unfortunately that doesn't help as at the end of the
day i want users in the specific group to only have access to their own
tickets and see no other ticket.  And if possible to be able to see all
their requested tickets.  Does anyone else know how to achieve this?

Thanks
George

On Mon, Feb 23, 2009 at 1:06 PM, Franzini, Gabriele [Nervianoms] <
Gabriele.Franzini at nervianoms.com> wrote:

> Hello George,
> Try granting at the Global Group level, "SeeQueue" right to Company
> Employees, or maybe straight to Privileged group - it may save work for
> next queues...
> HTH,
> Gabriele Franzini
> ICT Applications Manager
> Nerviano Medical Sciences SRL
> PO Box 11 - Viale Pasteur 10
> 20014 Nerviano Italy
>
>
> ------------------------------
>
> Message: 6
> Date: Mon, 23 Feb 2009 12:36:41 +0200
> From: George Beitis <george.beitis at googlemail.com>
> Subject: [rt-users] Help with permissions?
> To: rt-users <rt-users at lists.bestpractical.com>
> Message-ID:
>        <9be19c1c0902230236s461d290ag33ec0d09fbef7857 at mail.gmail.com>
> Content-Type: text/plain; charset="iso-8859-1"
>
> Hey everyone,
> my problem has to do with setting permissions.
>
> I have created a queue called IT support, and a group called Company
> Employees.  The Employee group has the following rights on the group:
> create
> ticket and show ticket.  These don't seem to be enough for a user in the
> group employees to create a ticket as the queue name doesn't come up in
> the
> create queue section of the screen or the quick create widget.  Am I
> doing
> something wrong there?
>
> George
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