[rt-users] RT::Extension::SLA Question

Steve OBrien steve.obrien at hdesd.org
Mon Feb 23 13:09:02 EST 2009


  [snip]
> Ruslan Zakirov wrote:
> RT::Extension::SLA shipped with pretty good scrips that can be
> disabled and re-enabled to turn off or turn back on some
> functionality. For example it has scrip that sets default value of the
> SLA according to the config. Starts/Due dates are set by another scrip
> which doesn't care when and by whom SLA CF has be changed. Such setup
> allows you to disable assigning of default service level for tickets
> and set them manually for every ticket (some companies may like it).
  [snip]
 
Ruslan,
Are these scrips or how to use them documented anywhere?

Thanks,
Steve




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