[rt-users] IsInBound matches tickets from self for self?

Jo Rhett jrhett at netconsonance.com
Mon Feb 23 21:21:02 EST 2009


So I used the method Jesse described for matching inbound requests and  
am having the following problem:

Mon Feb 23 18:10:00 2009   RT_System - Priority changed from '45' to  
'95'
Mon Feb 23 18:10:00 2009 RT_System - Priority changed from '95' to '45'

I have one scrip to lower the priority on Correspondence, and this one  
to raise it:

if( $self->TransactionObj->IsInbound ) {
   if( $self->TicketObj->Priority < 50 ) {
     $self->TicketObj->SetPriority( $self->TicketObj->Priority + 50 )
   }
}
return 1;

How do I make sure this doesn't match tickets which I opened for  
myself and am updating periodically?

-- 
Jo Rhett
Net Consonance : consonant endings by net philanthropy, open source  
and other randomness





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