[rt-users] Trying to track a bug with WYSIWYG editor, IE7 and RTx-EmailCompletion

[Alex Young]

Hmmm... odd that I dont get the error when I remove RTx-EmailCompletion, but you're not using it. What other extensions are you using? Do you still get this problem if they are disabled?

Mine is getting truncated at 319 characters on every one. I never noticed it before.

Looks like my JavaScript error is unrelated. Its a RTx-EmailCompletion specific error that, so nothing to do with the truncation.


================================================
MIME-Version: 1.0
X-Mailer: MIME-tools 5.427 (Entity 5.427)
Content-Disposition: inline
Content-Type: text/html; charset="UTF-8"
Content-Transfer-Encoding: binary
X-RT-Original-Encoding: utf-8
RT-Send-CC:
Content-Length: 319

<p>Does it do it when inserting content fro
m the previous page?</p>
<p>On Wed Feb 25 14:58:45 2009, ayoung wrote: 
<br />
> T
his is a 
lon
g winded reply to see if IE will br
eak
 with the WYSIWYG <br /
>
&
gt; editor yet <br />
> again. <br />
> <br />
>
 I 
cant understand why it breaks. <br />
&g
t
;
================================================


-----Original Message-----
From: Michael Finn [mailto:mfinn at nbutexas.com] 
Sent: 25 February 2009 18:26
To: Alex Young; rt-users at lists.bestpractical.com
Subject: RE: [rt-users] Trying to track a bug with WYSIWYG editor,IE7 and RTx-EmailCompletion

Alex,

I've observed the same kind of behavior when I use the "New ticket in" button at the top, but not when I enter a comment or reply.  Additionally, my text is truncated at 55 characters.  I'm having this issue in IE7, but not Firefox 3.  I don't get JavaScript errors in either browser.

I do not use RTx-EmailCompletion, however.  Here's an example of what I'm seeing (with headers):
=================
MIME-Version: 1.0
Content-Type: text/html; charset="UTF-8"
X-Mailer: MIME-tools 5.427 (Entity 5.427)
Content-Disposition: inline
Content-Transfer-Encoding: binary
X-RT-Original-Encoding: utf-8
Content-Length: 55

<p>K
. Tibbels PC&
nbsp;won't boot.  &quot
;Strik
=================

Mike
-----------------
From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Alex Young
Sent: Wednesday, February 25, 2009 10:45 AM
To: rt-users at lists.bestpractical.com
Subject: [rt-users] Trying to track a bug with WYSIWYG editor,IE7 and RTx-EmailCompletion

Hi,
          I'm trying to track down a bug I am experiencing with RT, its WYSIWYG editor, IE7 and RTx-EmailCompletion.

On my install when RT inserts content automatically into the body of the WYSIWYG editor.

I only get this error when using Internet Explorer 7 (Haven't tried other IE versions). Firefox doesn't suffer.

If I insert and RTFM article, my user signature (set under users preferences), or hit reply/comment on a ticket transaction it posts the info correct into the WYSIWYG editor window. When submitting that page the transaction content randomly inserts spaces, line breaks, and chops off the end of the content.

If I disable RTx-EmailCompletion it works fine.

I also have a JavaScript error in IE7 when RTx-EmailCompletion is enabled;
Line: 2
Char: 1
Error: Syntax error
Code: 0

This error shows on every page. Looks like it's a problem with RTx-EmailCompletion. It doesn't give a JS error in Firefox.

Has anyone else had this problem or been able to fix it?