[rt-users] RTx::WorkflowBuilder - Can't call method "HasUnresolvedDependencies" on an undefined value
Richard Foley
Richard.Foley at rfi.net
Thu Feb 26 13:17:28 EST 2009
Hi Chia-liang et al,
It transpires the approval ticket is actually created, although I am unable to
see it unless I look up the id directly, even though my user currently has
every right imaginable. Further, when I reject the (hidden) approval, this
appears to be succesful. However, when I resolve the (still hidden)
approval, I see the following error:
System error
error: Can't call method "HasUnresolvedDependencies" on an undefined value
at /opt/rt3/bin/../local/lib/RT/Approval/Rule/Passed.pm line 35.
context:
...
31:
32: $obj->SetStatus( Status => 'open', Force => 1 );
33: }
34:
35: my $passed = !$top->HasUnresolvedDependencies( Type => 'approval' );
36: my $template = $self->GetTemplate(
37: $passed ? 'All Approvals Passed' : 'Approval Passed',
38: TicketObj => $top,
39: Approval => $self->TicketObj,
...
code stack: /opt/rt3/bin/../local/lib/RT/Approval/Rule/Passed.pm:35
/opt/rt3/bin/../lib/RT/Ruleset.pm:73
/opt/rt3/bin/../lib/RT/Transaction_Overlay.pm:189
/opt/rt3/bin/../lib/RT/Record.pm:1456
/opt/rt3/bin/../lib/RT/Ticket_Overlay.pm:3259
/opt/rt3/bin/../lib/RT/Ticket_Overlay.pm:2961
/opt/rt3/bin/../lib/RT/Record.pm:898
/opt/rt3/bin/../lib/RT/Interface/Web.pm:940
/opt/rt3/bin/../lib/RT/Interface/Web.pm:1052
/opt/rt3/share/html/Ticket/Modify.html:82
/opt/rt3/share/html/autohandler:311
raw error
--
Richard Foley
Ciao - shorter than aufwiedersehen
http://www.rfi.net/
On Thursday 26 February 2009 17:52:52 Richard Foley wrote:
> Oh, wait a minute, there's more.
>
> 1. Going into:
>
> Configuration -> Queues -> crs -> Scrips
>
> I made sure each subject line was on single line and replaced a couple of
stray dashes, (I think the \xE2 was
> a "−>" thing instead of a "−>" thing in the auto-generated template from
bin/rt-workflow - which was installed via
> the CPAN), like this:
>
> Subject: Development Approval for: {$Tickets{TOP}->Id} −
$Tickets{TOP}->Subject}
>
> 2. Which brought me to this error:
>
> Use of uninitialized value $content in concatenation (.) or string
> at /opt/rt3/bin/../lib/RT/Action/CreateTickets.pm line 669.
>
> Which I fudged with this:
>
> $content = '' unless $content;
>
> 3. Which brought me to here:
>
> [Thu Feb 26 16:50:59 2009] [debug]: Workflow: processing
create-workflow-Implemented Approval of
> RT::Ticket=HASH(0x7fe03efb52f0)
(/opt/rt3/bin/../lib/RT/Action/CreateTickets.pm:360)
> [Thu Feb 26 16:50:59 2009] [debug]: Workflow: evaluating
> Subject: Implemented Approval for: {$Tickets{TOP}->Id} -
$Tickets{TOP}->Subject}
> Refers-To: TOP
> Queue: ___Approvals
> Owner:
> Requestors: {$Tickets{TOP}->Requestors}
> Depended-On-By: TOP
> Type: approval
> Depends-On: workflow-Tested Approval
> Content-Type: text/plain
> Due: {time + 86400}
> Content: xxx
> ENDOFCONTENT (/opt/rt3/bin/../lib/RT/Action/CreateTickets.pm:653)
> [Thu Feb 26 16:50:59 2009] [debug]: Workflow: yielding
(/opt/rt3/bin/../lib/RT/Action/CreateTickets.pm:671)
> [Thu Feb 26 16:50:59 2009] [debug]: not a recognised queue object.
(/opt/rt3/bin/../lib/RT/Ticket_Overlay.pm:279)
> [Thu Feb 26 16:50:59 2009] [debug]: RT::Ticket=HASH(0x7fe03f1c0278) No queue
given for ticket creation.
> (/opt/rt3/bin/../lib/RT/Ticket_Overlay.pm:284)
> [Thu Feb 26 16:50:59 2009] [error]: Couldn't create related ticket
create-workflow-Implemented Approval for 16
> Could not create ticket. Queue not set
(/opt/rt3/bin/../lib/RT/Action/CreateTickets.pm:391)
>
> Which makes me think I must be yet closer to a working approvals system, but
still no potato in sight...sigh!
>
> All (helpful) suggestions welcome, Chia-liang!
>
> --
> Richard Foley
> Ciao - shorter than aufwiedersehen
>
> http://www.rfi.net/
>
> On Thursday 26 February 2009 16:20:49 Richard Foley wrote:
> > On Tuesday 24 February 2009 12:42:15 Chia-liang Kao wrote:
> > > Hi,
> > >
> > > RTx::WorkflowBuilder is a tool that helps you configure multi-stage
> > > approval workflow in rt.
> > >
> > > It is now available at http://search.cpan.org/dist/RTx-WorkflowBuilder/.
> > >
> > Hi Chia-liang,
> >
> > This looks good, although it doesn't appear to work smoothly yet.
> >
> > 1. In your pod you have:
> >
> > % bin/rt−workflow PO PO‐Approval −−create
> >
> > Which should probably read:
> >
> > % bin/rt−workflow --create PO PO‐Approval
> >
> > 2. When I had set up the workflow within my RT_SiteConfig.pm, and run the
> > bin/rt-workflow script to create the scrips and templates, I naturally
> > created a ticket. Nothing happened, but I noticed in the logs there was
the
> > following entry:
> >
> > Found 0 scrips for TransactionBatch stage with applicable type(s)
> >
> > So, I changed went into:
> >
> > Configuration -> Queues -> crs -> Scrips
> >
> > and changed "Stage" from "Transaction Create" to "Transaction Batch".
> >
> > 3. The next time I created a ticket, the workflow/approval mechanism
kicked in
> > and the log files filled up, but no approvals were created - because of a
> > stray character:
> >
> > ENDOFCONTENT (/opt/rt3/bin/../lib/RT/Action/CreateTickets.pm:669)
> > [Thu Feb 26 14:50:29 2009] [error]: Ticket creation failed: Unrecognized
> > character \xE2 in column 44 at template line 1.
> >
> > Stack:
> > [template:1]
> > [/opt/rt3/bin/../lib/RT/Action/CreateTickets.pm:667]
> > [/opt/rt3/bin/../lib/RT/Action/CreateTickets.pm:366]
> > [/opt/rt3/bin/../lib/RT/Action/CreateTickets.pm:303]
> > [/opt/rt3/bin/../lib/RT/ScripAction_Overlay.pm:238]
> > [/opt/rt3/bin/../lib/RT/Scrip_Overlay.pm:464]
> > [/opt/rt3/bin/../lib/RT/Scrips_Overlay.pm:196]
> > [/opt/rt3/bin/../lib/RT/Scrips_Overlay.pm:175]
> > [/opt/rt3/bin/../lib/RT/Ticket_Overlay.pm:3165]
> > [/opt/rt3/local/html/Ticket/Create.html:394]
> > [/opt/rt3/share/html/autohandler:311]
> > (/opt/rt3/bin/../lib/RT/Action/CreateTickets.pm:672)
> > [Thu Feb 26 14:50:29 2009] [warning]: Exiting subroutine via next
> > at /opt/rt3/bin/../lib/RT/Action/CreateTickets.pm line 678.
> > (/opt/rt3/bin/../lib/RT/Action/CreateTickets.pm:678)
> >
> > I'm not sure which bit of which Template, or code, might be causing this
> > error, but I think we're close to having a working Approvals system in the
> > outside world though. What do you think?
> >
> > --
> > Richard Foley
> > Ciao - shorter than aufwiedersehen
> >
> > http://www.rfi.net/
> > _______________________________________________
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> >
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>
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