[rt-users] Tracking a bug with WYSIWYG editor and IE7

[Michael Finn]

Further testing:
Logged into a different PC (Remote Desktop); logged into RT w/ IE7 --> same problem (55 chars, extra garbage).
Logged into RT as root w/ IE7 --> did NOT have the problem.
Fellow IT user (with same permissions as mine) is also not having this problem.
It looks like *I'm* the lucky one. :(

What could it be about *my* login in RT that's causing this issue???

> -----Original Message-----
> From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-
> bounces at lists.bestpractical.com] On Behalf Of Michael Finn
> Sent: Friday, February 27, 2009 9:28 AM
> To: Alex Young; rt-users at lists.bestpractical.com
> Subject: Re: [rt-users] Tracking a bug with WYSIWYG editor and IE7
> 
> I just tried it with RTFM disabled, and got the same results:
> =============
> Subject: 3rd test of RT in IE7
> MIME-Version: 1.0
> Content-Type: text/html; charset="UTF-8"
> X-Mailer: MIME-tools 5.427 (Entity 5.427)
> Content-Disposition: inline
> Content-Transfer-Encoding: binary
> X-RT-Original-Encoding: utf-8
> Content-Length: 55
> 
> <p>I
> 've disabled
> RTFM to test the IE7 pr
> oblem
> =============
> 
> > -----Original Message-----
> > From: Alex Young [mailto:alexyoung at scoutsolutions.co.uk]
> > Sent: Friday, February 27, 2009 5:04 AM
> > To: Michael Finn; rt-users at lists.bestpractical.com
> > Subject: RE: Tracking a bug with WYSIWYG editor and IE7
> >
> > I am using pretty much the same as you, except I'm running IE7 on
> > Vista.
> >
> > Michael, do oyu still have this bug if you disable RTFM?
> >
> > I can reproduce the error consistantly whenever I hit reply/comment
> to
> > a specific transaction. Depending on which transaction I
> reply/comment
> > on changes the site that the data is truncated. Doesnt matter how
> much
> > more I type into the reply/comment, each transaction also truncated
> at
> > the same bytes regardless.
> >
> > The Javascript errors I had in IE had nothing to do with this bug. I
> > fixed it my removing the references to scriptalicous.js and
> > prototype.js in the modified header from the RTx-EmailCompletion
> > header.
> >
> > -----Original Message-----
> > From: Michael Finn [mailto:mfinn at nbutexas.com]
> > Sent: 25 February 2009 20:59
> > To: Alex Young; rt-users at lists.bestpractical.com
> > Subject: Tracking a bug with WYSIWYG editor and IE7
> >
> > The only extension I have is RTFM. More specs:
> > RT-3.8.2
> > RTFM-2.4.1
> > MySQL 5.0.67 (external server)
> > IE 7.0.5730.11 on WinXP SP3
> > IE7 Add-ons don't apply, because I experienced the same issue in IE7
> > "safe mode" ('iexplore -extoff').
> >
> > I'm baffled.
> >
> > > -----Original Message-----
> > > From: Alex Young [mailto:alexyoung at scoutsolutions.co.uk]
> > > Sent: Wednesday, February 25, 2009 12:38 PM
> > > To: Michael Finn; rt-users at lists.bestpractical.com
> > > Subject: RE: [rt-users] Trying to track a bug with WYSIWYG
> editor,IE7
> > > and RTx-EmailCompletion
> > >
> > > Hmmm... odd that I dont get the error when I remove RTx-
> > > EmailCompletion, but you're not using it. What other extensions are
> > you
> > > using? Do you still get this problem if they are disabled?
> > >
> > > Mine is getting truncated at 319 characters on every one. I never
> > > noticed it before.
> > >
> > > Looks like my JavaScript error is unrelated. Its a RTx-
> > EmailCompletion
> > > specific error that, so nothing to do with the truncation.
> > >
> > >
> > > ================================================
> > > MIME-Version: 1.0
> > > X-Mailer: MIME-tools 5.427 (Entity 5.427)
> > > Content-Disposition: inline
> > > Content-Type: text/html; charset="UTF-8"
> > > Content-Transfer-Encoding: binary
> > > X-RT-Original-Encoding: utf-8
> > > RT-Send-CC:
> > > Content-Length: 319
> > >
> > > <p>Does it do it when inserting content fro
> > > m the previous page?</p>
> > > <p>On Wed Feb 25 14:58:45 2009, ayoung wrote:
> > > <br />
> > > > T
> > > his is a
> > > lon
> > > g winded reply to see if IE will br
> > > eak
> > >  with the WYSIWYG <br /
> > > >
> > > &
> > > gt; editor yet <br />
> > > > again. <br />
> > > > <br />
> > > >
> > >  I
> > > cant understand why it breaks. <br />
> > > &g
> > > t
> > > ;
> > > ================================================
> > >
> > >
> > > -----Original Message-----
> > > From: Michael Finn [mailto:mfinn at nbutexas.com]
> > > Sent: 25 February 2009 18:26
> > > To: Alex Young; rt-users at lists.bestpractical.com
> > > Subject: RE: [rt-users] Trying to track a bug with WYSIWYG
> editor,IE7
> > > and RTx-EmailCompletion
> > >
> > > Alex,
> > >
> > > I've observed the same kind of behavior when I use the "New ticket
> > in"
> > > button at the top, but not when I enter a comment or reply.
> > > Additionally, my text is truncated at 55 characters.  I'm having
> this
> > > issue in IE7, but not Firefox 3.  I don't get JavaScript errors in
> > > either browser.
> > >
> > > I do not use RTx-EmailCompletion, however.  Here's an example of
> what
> > > I'm seeing (with headers):
> > > =================
> > > MIME-Version: 1.0
> > > Content-Type: text/html; charset="UTF-8"
> > > X-Mailer: MIME-tools 5.427 (Entity 5.427)
> > > Content-Disposition: inline
> > > Content-Transfer-Encoding: binary
> > > X-RT-Original-Encoding: utf-8
> > > Content-Length: 55
> > >
> > > <p>K
> > > . Tibbels PC&
> > > nbsp;won't boot.  &quot
> > > ;Strik
> > > =================
> > >
> > > Mike
> > > -----------------
> > > From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-
> > > bounces at lists.bestpractical.com] On Behalf Of Alex Young
> > > Sent: Wednesday, February 25, 2009 10:45 AM
> > > To: rt-users at lists.bestpractical.com
> > > Subject: [rt-users] Trying to track a bug with WYSIWYG editor,IE7
> and
> > > RTx-EmailCompletion
> > >
> > > Hi,
> > >           I'm trying to track down a bug I am experiencing with RT,
> > its
> > > WYSIWYG editor, IE7 and RTx-EmailCompletion.
> > >
> > > On my install when RT inserts content automatically into the body
> of
> > > the WYSIWYG editor.
> > >
> > > I only get this error when using Internet Explorer 7 (Haven't tried
> > > other IE versions). Firefox doesn't suffer.
> > >
> > > If I insert and RTFM article, my user signature (set under users
> > > preferences), or hit reply/comment on a ticket transaction it posts
> > the
> > > info correct into the WYSIWYG editor window. When submitting that
> > page
> > > the transaction content randomly inserts spaces, line breaks, and
> > chops
> > > off the end of the content.
> > >
> > > If I disable RTx-EmailCompletion it works fine.
> > >
> > > I also have a JavaScript error in IE7 when RTx-EmailCompletion is
> > > enabled;
> > > Line: 2
> > > Char: 1
> > > Error: Syntax error
> > > Code: 0
> > >
> > > This error shows on every page. Looks like it's a problem with RTx-
> > > EmailCompletion. It doesn't give a JS error in Firefox.
> > >
> > > Has anyone else had this problem or been able to fix it?
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