[rt-users] On Comment set to open

Dave Wells dave.wells at foreshore.net
Wed Jan 7 10:03:35 EST 2009


Hi Guys,
 
Just a quick question, when our users comment on a ticket in a new
state, the ticket is automatically moved to an open state.
 
There are no scripts I can find that carry out this action, is this a
default action and if it is can it be changed?
 
Many Thanks
Dave 




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