[rt-users] On Comment set to open

[Stephen Turner]

On Wed, 07 Jan 2009 10:43:08 -0500, Dave Wells <dave.wells at foreshore.net>  
wrote:

> Hi,
>
> Nope this is purely a comment via the web interface. I have also removed
> the default script mentioned.
>

This finally rang a bell - if you look at html/Ticket/Update.html you'll  
see code that sets the status drop down default to 'open' if the ticket  
status is 'new'. So when you submit a comment the status is updated.

Steve

-- 
Stephen Turner
Senior Programmer/Analyst - SAIS
MIT IS&T