[rt-users] On Comment set to open

[Dave Wells]

Thanks very much for the info, makes sense now.

If I change html/Ticket/Update.html to set the status default to new, do
you think this would cause any issues? 

-----Original Message-----
From: Stephen Turner [mailto:sturner at MIT.EDU] 
Sent: 07 January 2009 15:56
To: Dave Wells; RT users
Subject: Re: [rt-users] On Comment set to open

On Wed, 07 Jan 2009 10:43:08 -0500, Dave Wells
<dave.wells at foreshore.net>
wrote:

> Hi,
>
> Nope this is purely a comment via the web interface. I have also 
> removed the default script mentioned.
>

This finally rang a bell - if you look at html/Ticket/Update.html you'll
see code that sets the status drop down default to 'open' if the ticket
status is 'new'. So when you submit a comment the status is updated.

Steve

--
Stephen Turner
Senior Programmer/Analyst - SAIS
MIT IS&T