[rt-users] Filtering users

[Stephen Turner]

On Thu, 08 Jan 2009 14:29:08 -0500, Rich West <Rich.West at wesmo.com> wrote:

> Is there a way within RT to create a scrip that prevents ticket creation
> if the email originates from a particular email address, or if it has a
> particular subject?  I know.. this could be done via procmail, but I was
> hoping to have it such that the helpdesk admins could manage this from
> within the interface since they are not that familiar with anything
> other than Windows and web interfaces...
>
> I checked the archives, but I didn't come across much other than "use
> procmail"..
>
> Thanks!
> -Rich
>

You can't do this in a scrip - by the time you get into the scrips, the  
ticket is already created. You could write on-create scrip that  
immediately deletes the ticket if the requestor or subject match your  
criteria.

Steve

-- 
Stephen Turner
Senior Programmer/Analyst - SAIS
MIT IS&T