[rt-users] No response

[Kenneth Crocker]

James,


	Actually, the Custom Fields are all over the place, even though we set 
up the sequence for the queue (Config->Queues->select Queue->Custom 
Fields). What I was hoping was that the queue setting would actually 
work in 3.8.2 (it doesn't in 3.6.4 which is what we have) and perhaps 
even allow a user to move some fields way to the right. I ask this 
because I thought that in 3.8.X a user was supposed to be able to modify 
the way all their screens looked. Thanks.


Kenn
LBNL

On 1/9/2009 9:32 AM, jmoseley at corp.xanadoo.com wrote:
> 
> 
> 
> 
>> To all,
>>
>>
>>     I sent this before and got no response. Is it showing?
>>
>>            We are planning to move up to 3.8.2 soon (a month?). One of
> the things
>> my users do not like is that there are many CF's that are sowing up in
>> their "Modify Ticket" screen that some use, some don't ,but needs to be
>> available for all. They want to be able to move the one's they do NOT
>> use (individually) out of the way (to the far right and to the bottom).
>> Is this something that is offered as a feature in 3.8.2 or do we need to
>> modify code? Thanks.
> 
> No, your emails are showing up just fine.  What exactly are they seeing and
> on what screen?  Perhaps a screenshot might help.  I have a test box
> running 3.8.2 and don't see anything like that.  Is this 'modify ticket'
> operation something custom?
> 
> James
> 
> 
>