[rt-users] Including RTFM articles in RT replies when WYSIWYGeditor enabled

[Alex Young]

Just upgraded to RT 3.8.2 and RTFM 2.4.1 and still see this error.

 

I can also get the error if I include an RTFM article and then search
for a new article on the new ticket page. When the page reloads it
displays the corrupted RTFM article.

 

When it first includes it and I hit the source button on the WYSIWYG
editor it all looks fine.

 

Anyone else managed to fix this or knows what causes it?

 

Where can I submit bug reports for RT?

 

 

From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Alex
Young
Sent: 27 November 2008 10:15
To: Matt Hoover
Cc: RT Users
Subject: Re: [rt-users] Including RTFM articles in RT replies when
WYSIWYGeditor enabled

 

It happens if the content comes from a custom field type of text or wiki
format.

 

 

 

From: matt at hoov.net [mailto:matt at hoov.net] On Behalf Of Matt Hoover
Sent: 27 November 2008 08:05
To: Alex Young
Cc: RT Users
Subject: Re: [rt-users] Including RTFM articles in RT replies when
WYSIWYG editor enabled

 

I second that.  Are you seeing these problems coming from a custom field
of type text or wiki format?

 

Matt

On Wed, Nov 26, 2008 at 3:23 AM, Alex Young <
alexyoung at scoutsolutions.co.uk> wrote:

I have a slight problem including RTFM articles in a ticket reply when
WYSIWYG editor is enabled.

 

Everything looks like and it adds the text to the reply, but when it
sends it truncates the text, sends a partial email and records the
corrupt message. There are also spaces inserted midway into words in the
reply.

 

It does this consistently every time, so if the same RTFM article is
included it puts the spaces in the same place and truncates the end of
the message at the same place too.

 

If the WYSIWYG editor is disabled, then it includes the text verbatim
and doesn't truncate the message.

 

This is version RT 3.8.1 and RTFM 2.4.0.


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