[rt-users] Reply-Address isnt quite right ...

[Blake Turner]

Hello All,

 

                I am having issues with the reply address set by RT. I have
a slightly less than perfect environment to work with and i need some
direction. My setup is as follows:

 

All of my systems are in Domain1.com domain. so for example, my exchange
server is Exchange-01.Domain1.com and my RT3 server is rt3.Domain1.com. My
exchange server only accepts mail for Doimain2.com, and NOT for Domain1.com.


 

So i have a mailbox in Exchange, Support at Domain2.com, that forwards all mail
to a contact that points to rtsupport at rt3.Domain1.com. The mail ends up at
the RT server, and a reply email is generated. However, when the reply email
is generated it comes to the creator as Support at Domain1.com instead of
ClientSupport at Domain2.com. I have even tried adding the
$CanonicalizeEmailAddress variables to replace rt3.Domain1.com (the
generated reply address) to have it be replaced by Domain2.com, but it just
doesnt seem to be working. I even have manually added
ClientSupport at Domain2.com for the reply and comment addresses in the queue
that i am working in !

 

Anyone have any ideas where i need to make a change for RT to send the
proper Queue-Based reply email address ?

 

Here is my RT_SiteConfig.pm file for the things that i am manually changing.

 

 

<<<<<<<< /etc/rt3/RT_SiteConfig.pm >>>>>>>>

 

Set( $rtname, 'rt3.Domain1.com');

Set( $WebPath , "/rt3");

Set( $OwnerEmail , 'blake at Domain2.com');

Set( $FriendlyFromLineFormat , "Support");

Set( $CanonicalizeEmailAddressMatch , '@rt3.Domain1.com');

Set( $CanonicalizeEmailAddressReplace . '@Domain2.com');

Set( $CorrespondAddress , 'Support at Domain2.com');

Set( $CommentAddress , 'Support at Domain2.com');

 

 

Any help/advise/direction that i can get will be a huge help. Thank you in
advance !

 

Blake Turner

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