[rt-users] Disabling and not showing fields

[Tomáš Sára]

Finally I figure one part of my question out. To not show fields which 
are not custom fields you have to:
  1. copy rt3/share/html/Ticket/Create.html into 
rt3/local/html/Ticket/Create.html
  2. edit the new file and remove what you don't want to display on 
create time
    e.g. I deleted this:
<tr>
<td class="label">
<&|/l&>Admin Cc</&>
</td>
<td class="value colspan="3"><& /Elements/EmailInput, Name => 'AdminCc', 
Size => '40', Default => $ARGS(AdminCc) &></td>
<td class="comment" colspan="2"><i><font size="-2">
<&|/l&>(Sends a carbon-copy of this update to comma-delivered list of 
administrative email addresses. These people <strong>will</strong> 
receive future update.)</&></font></i>
</td>
</tr>

Anybody has an idea how to disable, make noneditable some fields. I 
think making not custom fields non-editable is possible to do by editing 
the same file I edited for hiding the field. But how to make Custom 
field non-editable?

Tahnks for your comments,
Tom.

Tomáš Sára napsal(a):
> Hi everybody,
> does anybody have an idea how to make some fields not editable when 
> creating a ticket? I need to make noneditable some custom fields and 
> even some fields which are not custom. The other thing I would like to 
> do is to not show some fields which are not custom fields (e.g."Cc" or 
> "admin Cc"). Anybody knows how to do it?
>
> Thanks in advance fo r any reactions,
> Tom.
>
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> Community help: http://wiki.bestpractical.com
> Commercial support: sales at bestpractical.com
>
>
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
> Buy a copy at http://rtbook.bestpractical.com
>
>