[rt-users] Template replies

[Todd Chapman]

That's what RTFM is for!  http://bestpractical.com/rtfm/

On Tue, Jan 20, 2009 at 2:41 PM, John Arends <jarends at illinois.edu> wrote:

> Does anyone have anything set up where you have template replies for
> common situations such as account creation?
>
> A ticket might come in with a request that an account created. A tech
> takes the ticket, creates the account, and sends a reply. Right now they
> just keep the automated reply in a text file on their desktop and copy
> and paste.
>
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