[rt-users] Preselect value

[Kenneth Crocker]

Tomas,


	Actually, once a CF is created and you "apply" it to a queue, all you 
need to do is set the CF privileges to let "Whomever" set that value in 
the create screen. Navigate thus; Configuration->Custom Fields->(select 
CF)->Group Rights. Once in group rights, you decide who can do what for 
that CF.  Hope this helps.


Kenn
LBNL

On 1/19/2009 12:13 AM, Tomáš Sára wrote:
> Kenn, thanks for your reply.
> If you can send some example I would be greatful. Is there any 
> possibility to set that value before pressing create button? It would be 
> nice if the creator of the ticket is able to see the preselected values 
> right after the form with the new ticket is displayed. Is there any 
> chance to do that? If not I sill use the action "onCreate".
> 
> Thank you for reply,
> Tom.
> 
> Kenneth Crocker napsal(a):
>> Tomas,
>>
>>
>>     When did you want this to happen? At create time? Just write a 
>> scrip with the condition to when you want it to happen (may have to 
>> make this user-defined) and then write an action to set the value of 
>> the CF. IF this is the case and you have trouble with the scrip, I 
>> have many examples I can send you. If I'm wrong, then ignore my 
>> suggestion. :-)
>>
>>
>> Kenn
>> LBNL   
>> On 1/16/2009 5:26 AM, Tomáš Sára wrote:
>>> Hello,
>>> When I was configuring RT system (version 3.8.2) I wanted to 
>>> preselect value in Custom Field (type - select one value). Is there a 
>>> possibility to do so? I searched mailing lists for answer to this 
>>> question but I was not successful in finding the answer.
>>>
>>> Tahnks in advance for your help,
>>> Tom.
>>>
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>>
>>
> 
>