[rt-users] Auto respone not working

[Raed El-Hames]

Ist not a good thing that it does not send an auto - response? otherwise 
you'll end in a loop of updates vs new tickets
if you want to get 2 RT to talk to each other, I would recommend you use 
the REST or WebService interface

Regards;
Roy

Bashir Jahed wrote:
>
> Hi,
>
>  
>
> We have 2 RT systems, they both working but when I try:
>
>  
>
> ·         adding my second RT system as a cc to my first when 
> commenting on a ticket,
>
> ·          the ticket gets created on the second RT system but it does 
> not send an auto response to the first RT system.
>
>  
>
> However if I send from my mail account to the second RT system I do 
> receive a response. I have a global scrip to” on create, reply to 
> requestors”
>
>  
>
> Any ideas why it would do this?
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>  
>
> Bashir
>