[rt-users] reply subject issue

[Chip Mefford]

Ruslan Zakirov wrote:
> > Have you seen subject tag feature? It's a new property of queues you
> > can change via the web UI.

Hey Ruslan;

yes, That part I get, however the body of the auto reply
contains contradictory info.

While the subject will say:

[queue-name ID#] Blah blah blah,

in the body of the actual auto reply, it will restate:
-----------
...
Your ticket has been assigned an ID of [queue-name ID#].

Please include the string:

    [domain.tld ID#]

in the subject line of all future...
------------

which is contradictory.

I hope I am making this clear.
> > On Wed, Jul 8, 2009 at 7:17 PM, Chip Mefford<cpm at well.com> wrote:
>> >> Been a happy RT user for a few years now, currently running
>> >> 3.8.1. For these last years, I've only had one active queue
>> >> for helpdesk.
>> >>
>> >> I recently had reason to add a second queue for the folks
>> >> doing facilities maintainence.
>> >>
>> >> All iz well. But since I now have 2 queues, I was wondering
>> >> if there was a way to differentiate them in follow-ups.
>> >>
>> >> Right now, the 'Please include the string [domain.tld #xxxx]
>> >> applies to both queues. That's fine, but it would be
>> >> nice if instead of domain.tld, I had queue1 or queue2
>> >>
>> >> for the subject line string.
>> >>
>> >> Basically, it's a non issue, but I was wondering if there is
>> >> a simple way to implement this.
>> >>
>> >> Thanks kindly in advance;
>> >>
>> >> --
>> >> ---
>> >> Chip Mefford
>> >> --------------------
>> >> Before Enlightenment;
>> >>  chop wood
>> >>  carry water
>> >> After Enlightenment;
>> >>  chop wood
>> >>  carry water
>> >> ---------------------
>> >> Public Key
>> >> http://www.well.com/user/cpm
>> >> _______________________________________________
>> >> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>> >>
>> >> Community help: http://wiki.bestpractical.com
>> >> Commercial support: sales at bestpractical.com
>> >>
>> >>
>> >> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
>> >> Buy a copy at http://rtbook.bestpractical.com
>> >>
> >
> >
> >


Chip Mefford
--------------------
Before Enlightenment;
  chop wood
  carry water
After Enlightenment;
  chop wood
  carry water
---------------------
Public Key
http://www.well.com/user/cpm