[rt-users] RTFM rights Question

Hossein Rafighi Hossein.Rafighi at triumf.ca
Fri Jul 10 17:38:04 EDT 2009


Many thanks. I did as per your suggestion. All worked okay yesterday. 
But today, when I search for Articles I receive: "Error loading 
"http://abcd.ca":Moved Permanently.

Any Ideas?
Hossein


Kevin Falcone wrote:
> On Wed, Jul 08, 2009 at 09:59:17AM -0700, Hossein Rafighi wrote:
>   
>>  If an unprivileged user does a search for articles they can find them, 
>> but those articles don't show the "Referred to by" links, and therefore 
>> these users can't see the body/contents of articles. Privileged users 
>> can see the "Referred to by" and can click on the link and read the 
>> contents. Do I make sense?
>>     
>
> I think this is a terminology problem.
> Links are not Content
> Links are either automatically generated to tickets 
> that used the RTFM Article or to other things that you've
> manually linked.
>
> The Content of an Article is stored in Custom Fields
> which in the Self Service UI are displayed below the
> Name and the Summary.
>
> If you need to see Links in SelfService, you'll have to
> follow the directions from my previous mail and either
> overlay Article/Display.html or create a callback
> and use that (and send a patch to have the callback
> make it into core)
>
> -kevin
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