[rt-users] Assigning and reassigning tickets with RT

[Ken Crocker]

Chris,

Yes. In fact, you can write a scrip to pre-assign any ticket to yourself 
or anyone else for that matter, so no one has to do a "take". Once a 
ticket is yours, your can re-assign it or do what you want.

Kenn
LBNL

On 7/15/2009 7:50 AM, Milkosky, Chris wrote:
>
> Hello all!  I'm evaluating the use of RT within my department, so 
> consider me new to RT.
>
>  
>
> 1)      As a manager, how can I create and assign tickets to one of my 
> employees within RT?  I would rather not require them to "Take" the 
> ticket.
>
> 2)      Can I create a ticket and assign it to myself (for tracking 
> purposes)?
>
>  
>
> Thanks,
>
>  
>
> Chris
>
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