[rt-users] Multiple Tickets being created when create button ispushed

[Ruslan Zakirov]

This is very strange. There is one know case where double tickets can
be created. This happens when you're using mysql and decided that
myisam storage engine is better than innodb or just made a mistake.
You're talking about multiple tickets, this is something new and I
don't think there is any related fix in 3.8.4.

You should enable logging in RT, at least warning level. When that
happens again, you use dates from tickets and look into log for any
hints.

On Thu, Jul 16, 2009 at 9:52 PM, Jeff Lucas<jlucas at eagleinvsys.com> wrote:
> We have experienced this at least twice (we're also running 3.8.2).
>
> We have considered upgrading to 3.8.4 but have not yet been able to do
> so.  Please let me know if that resolves the issue or if you discover a
> workaround.
>
> Thanks.
>
> -Jeff
>
>
>
> -----Original Message-----
> From: rt-users-bounces at lists.bestpractical.com
> [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Scott T.
> Hildreth
> Sent: Thursday, July 16, 2009 1:19 PM
> To: Rt-Users
> Subject: [rt-users] Multiple Tickets being created when create button
> ispushed
>
> We are running rt-3.8.2 (I plan to upgrade to 3.8.4) and have had
> an issue where a user will fill out a ticket and hit the create button
> which will produce 20 tickets.  This doesn't happen all the time, but it
> has occurred a few times with different users.  I am hoping the upgrade
> will fix this issue, but I wanted to see if anyone else has had this
> occur or if someone has an idea of how this could happen.  The end users
> are using IE.
>
>
>                            Thanks,
>                                Scott
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> Community help: http://wiki.bestpractical.com
> Commercial support: sales at bestpractical.com
>
>
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> Buy a copy at http://rtbook.bestpractical.com
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> Community help: http://wiki.bestpractical.com
> Commercial support: sales at bestpractical.com
>
>
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> Buy a copy at http://rtbook.bestpractical.com
>



-- 
Best regards, Ruslan.