[rt-users] Failed To Record Message

[Varun]

Hello All

 

I have problem with my RT we were previously running RT on oracle 9i. Now we
have shift it to oracle 10g . Now we are facing a strange problem that we
can access RT and can see our tickets but we are not been able update any
ticket or insert any comment or even insert any ticket also. When I have
looked at my logs it shows me like this

 

[Fri Jul 17 15:44:19 2009] [warning]: Encode::Guess failed: ; fallback to
iso-8859-1 (/opt/rt3/lib/RT/I18N.pm:414)

[Fri Jul 17 15:44:19 2009] [debug]: Guessed encoding: ascii
(/opt/rt3/lib/RT/I18N.pm:399)

[Fri Jul 17 15:44:19 2009] [warning]: Encode::Guess failed: ; fallback to
iso-8859-1 (/opt/rt3/lib/RT/I18N.pm:414)

[Fri Jul 17 15:44:19 2009] [debug]: Guessed encoding: ascii
(/opt/rt3/lib/RT/I18N.pm:399)

[Fri Jul 17 15:44:19 2009] [crit]: RT::Attachment->Create couldn't, as you
didn't specify a transaction (/opt/rt3/lib/RT/Attachment_Overlay.pm:145)

[Fri Jul 17 15:44:19 2009] [debug]: About to think about scrips for
transaction # (/opt/rt3/lib/RT/Transaction_Overlay.pm:165)

[Fri Jul 17 15:44:19 2009] [debug]: About to prepare scrips for transaction
# (/opt/rt3/lib/RT/Transaction_Overlay.pm:169)

[Fri Jul 17 15:44:19 2009] [debug]: Found 4 scrips
(/opt/rt3/lib/RT/Scrips_Overlay.pm:363)

[Fri Jul 17 15:44:19 2009] [warning]: Transaction Created
(/opt/rt3/lib/RT/Record.pm:1464)

[Fri Jul 17 15:44:19 2009] [err]: This is
transcation:RT::Transaction=HASH(0xa4de134)
(/opt/rt3/lib/RT/Ticket_Overlay.pm:2448)

[Fri Jul 17 15:44:19 2009] [err]: RT::Ticket=HASH(0xa408638) couldn't init a
transaction Transaction Created (/opt/rt3/lib/RT/Ticket_Overlay.pm:2451)

[Fri Jul 17 15:44:19 2009] [error]: Coulfn't fire 'Comment' action: Message
could not be recorded (/opt/rt3/share/html/Ticket/Elements/PreviewScrips:90)

 

 

[Fri Jul 17 15:44:25 2009] [debug]: Guessed encoding: utf8
(/opt/rt3/lib/RT/I18N.pm:399)

[Fri Jul 17 15:44:25 2009] [debug]: Guessed encoding: ascii
(/opt/rt3/lib/RT/I18N.pm:399)

[Fri Jul 17 15:44:25 2009] [debug]: Guessed encoding: utf8
(/opt/rt3/lib/RT/I18N.pm:399)

[Fri Jul 17 15:44:25 2009] [debug]: Guessed encoding: ascii
(/opt/rt3/lib/RT/I18N.pm:399)

[Fri Jul 17 15:44:25 2009] [crit]: RT::Attachment->Create couldn't, as you
didn't specify a transaction (/opt/rt3/lib/RT/Attachment_Overlay.pm:145)

[Fri Jul 17 15:44:25 2009] [debug]: About to think about scrips for
transaction # (/opt/rt3/lib/RT/Transaction_Overlay.pm:165)

[Fri Jul 17 15:44:25 2009] [debug]: About to prepare scrips for transaction
# (/opt/rt3/lib/RT/Transaction_Overlay.pm:169)

[Fri Jul 17 15:44:25 2009] [debug]: Found 4 scrips
(/opt/rt3/lib/RT/Scrips_Overlay.pm:363)

[Fri Jul 17 15:44:25 2009] [debug]: About to commit scrips for transaction #
(/opt/rt3/lib/RT/Transaction_Overlay.pm:178)

[Fri Jul 17 15:44:25 2009] [warning]: Transaction Created
(/opt/rt3/lib/RT/Record.pm:1464)

[Fri Jul 17 15:44:25 2009] [err]: This is
transcation:RT::Transaction=HASH(0xad9da74)
(/opt/rt3/lib/RT/Ticket_Overlay.pm:2448)

[Fri Jul 17 15:44:25 2009] [err]: RT::Ticket=HASH(0xad74d48) couldn't init a
transaction Transaction Created (/opt/rt3/lib/RT/Ticket_Overlay.pm:2451)

 

 

 

Can any one help me to solve this issue. I have debugged for 2 days and
still I haven't found any solution to it.

 

Thanks & Regards

Varun Vyas

Software Engineer - Automation

Elitecore

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