[rt-users] RT 3.8.4 - How to change the available Status options?

[Mccarthy, Patrick Joseph]

I've tried a few different things I've found online to add a status in
addition to 'new', 'stalled', etc.

 

One site suggested adding a file rt3/local/lib/RT/Queue_Local.pm to
redefine @ACTIVE_STATUS, and another suggested that I modify
rt3/lib/RT/Queue_Overlay.pm.  Restarting the webserver and then the
machine after trying each didn't bring about any changes.  

 

What's the preferred methodology in the current version?

 

Patrick

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