[rt-users] Reassigning tickets as superuser

[Steve Hopps]

It seems there is no way to give someone permission to simply reassign a
ticket which is already owned. No matter what, you must 'steal' the ticket,
then reassign it.
>From a manager's perspective this is kind of a pain (I teased my boss "I
know it's a whole extra click!"), would it be possible for this to be
changed in an upcoming patch so that you can assign a permission which
allows someone to reassign tickets even if they are not the owner?

-Steve Hopps
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20090722/98cb8cb3/attachment.htm>