[rt-users] Docs for mailgate comments?

[Jerrad Pierce]

On Wed, Jul 22, 2009 at 14:13, Scott T.
Hildreth<shildret at scotth.emsphone.com> wrote:
> Can someone please explain or point me to the docs on how
> the comments work for email.  I'm sure it is right under my
> nose, but all I can find is how to setup the rt-mailgate.
You need a separate email address routing to RT with the --action set
to comment. I recommend using
--action correspond --extension action though.

Then queue at rt.example.net is correspond and
queue+comment at rt.example.net is comment.

> Does RT parse the ticket number from the subject?
Yes, but that has nothing to do with comments per se.

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