[rt-users] Commands by Email

[Ruslan Zakirov]

What's so slim in the doc?

http://search.cpan.org/~falcone/RT-Extension-CommandByMail-0.07/lib/RT/Extension/CommandByMail.pm
http://search.cpan.org/~falcone/RT-Extension-CommandByMail-0.07/lib/RT/Interface/Email/Filter/TakeAction.pm#COMMANDS_commands_below

Simple rules: no html, no empty lines, commands like headers, but in body.

On Wed, Jul 22, 2009 at 11:14 PM, Rich West<Rich.West at wesmo.com> wrote:
> Way back in the day, when I was heavily involved in the development of
> RT, there was a way to send commands in to RT to set some of the
> metadata (queue, owner, status, etc).
>
> Now that the place I am at is heavily entrenched in to RT 3.8.4 and our
> separate front-end form submission system is nearing completion (it's on
> an ASP server.. not by my choice, but it is what it is..), I'm looking
> in to how to get the latest RT to do the same.  I installed the
> CommandsByMail extension, and it is parsing the email, but it isn't
> parsing everything.  In fact, it is only processing the Owner setting.
>
> I get the feeling like I am missing syntax, ordering, or something, but
> I am not getting a lot (any) of debugging out of it.  Additionally, the
> documentation is relatively slim.
>
> Any pointers in the right direction are more than welcome. :)
>
> Thanks!
> -Rich
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-- 
Best regards, Ruslan.