[rt-users] Allow selfservice users to choose their own DUE DATE.

Kevin Falcone falcone at bestpractical.com
Thu Jul 23 10:22:47 EDT 2009


On Thu, Jul 23, 2009 at 08:58:57AM -0500, Michael Ellis wrote:
>    I'm still looking for a way to "due" this. Any suggestions?

Either modify the SelfService interface to expose the Due field or
create a custom field and in a Scrip set the Due Date.

-kevin

> 
>    -Mike
>    From: [1]Michael Ellis
>    Sent: Monday, July 06, 2009 10:23 AM
>    To: [2]RT-USERS
>    Subject: [rt-users] Allow selfservice users to choose their own DUE DATE.
>    I've got a queue set up for equipment booking requests. I'd like for unprivileged users to be
>    able to use the duedate field to specify the day they want the laptop/projector setup. I know
>    I could add a custom field, but can I present the baked-in duedate to the unprivileged users
>    at the self service page?
> 
>    If I have to use a custom field, is there a way to automagically use that to set the real
>    duedate?
> 
>    Thanks very much,
> 
>    Mike Ellis
> 
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