[rt-users] RT for Project Management

[William Graboyes]

Bryan,

I've one acronym for you ITIL.  It works for supporting huge dotcoms, all
the way to small projects.  Typically you want queues that pertain to the
type of project that is being managed, you can spawn child tickets from
parent tickets for use if sending to different groups.  etc...  Google
ITIL... you may thank me for it.

Thanks,

Bill Graboyes

On Thu, Jul 23, 2009 at 12:00 PM, Bryan Ellinger <ellinger at adi.com> wrote:

> All,
>
> I would like to get started using RT for PM of a hardware, software
> integration project. There has been talk on this list about
> using RT for project management. However, I have not read much about how
> others are doing it.
> For instance, what is the most sensible way to set up queues? It seems like
> it might be good to give each group, e.g. SW
> engineering, HW engineering, Applications Engineering etc., their own
> queue. But how would one determine which tickets belong to
> which of many possible projects? Should each project have it's own queue
> instead?
> Anyone care to share how they apply RT to their general PM processes? It
> would be a big help to me.
>
> Sincerely,
> Bryan
>
> Bryan D. Ellinger <ellinger at adi.com>
> Applications Engineer
> Applied Dynamics International
> 3800 Stone School Road
> Ann Arbor, MI 48108
> 734.973.1300 ext. 289
> 734.668.0012 Fax
> http://www.adi.com, mailto:support at adi.com
>
>
>
>
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-- 
Bill Graboyes
On Assignment At:
Toyota Motor Sales, USA, Inc.
Consumer Portal Delivery
Office: (310) 468-6754
Cell: (714) 515-8312
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