[rt-users] Auto-open Resolved Ticket

[rmp dmd]

Hi Toby,

Thanks for this.
Please confirm, if I understand your method correctly.

1. Instead of resolving the ticket, after getting my tasks done, put in on
stalled and set 'Due date' to next month.
2. the cron job will re-open this ticket after a month.

If the ticket is re-open, will it send out notification?

im doing the rt-list -i "status = 'stalled' AND due <= 'today'"
on a command line but it's asking me for a password.
is my syntax correct?


Thanks!
Roehl



On Fri, Jul 24, 2009 at 5:08 AM, Toby Darling <darling at ccdc.cam.ac.uk>wrote:

> Hi Roehl
>
> > - I resolved a ticket Subject: Windows Patches or Subject: get and
> > renew certificates
> > - I'll do it again after a month.
> > - RT will re-open this ticket after a month.
>
> I use the Due date field with a stalled status, and have a daily cron job:
>
> #!/usr/bin/perl
> my $cmd = '/usr/bin/rt list -i ';
> my $qry = $cmd . qq/\"status = 'stalled' AND due <= 'today'\"/;
> my @res = `$qry`;
> for (@res) {
>    chomp;
>     system ("/usr/bin/rt edit $_ set status=open");
> }
>
> I'm sure someone will be along shortly with an rt_crontool solution, or
> something RESTful.
>
> Cheers
> Toby
>
>
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