[rt-users] Notify on Create

[Matt Zagrabelny]

On Tue, 2009-03-03 at 08:46 -0500, Ray Wadkins wrote:
> My users are creating tickets and assigning them to owners.
> Unfortuately, I can’t figure out the right scrip to have RT notify the
> assigned owner that a ticket has been created for them.  Are there any
> suggestions/examples.

Condition: "On Create"
Action:    "Notify Owner"
Template:  "Global template: Transaction"
Stage:     "TransactionCreate"

-- 
Matt Zagrabelny - mzagrabe at d.umn.edu - (218) 726 8844
University of Minnesota Duluth
Information Technology Systems & Services
PGP key 1024D/84E22DA2 2005-11-07
Fingerprint: 78F9 18B3 EF58 56F5 FC85  C5CA 53E7 887F 84E2 2DA2

He is not a fool who gives up what he cannot keep to gain what he cannot
lose.
-Jim Elliot
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