[rt-users] Is it standard for AdminCc watchers to get 2 emails every time a ticket is created?

[Steve OBrien]

On Thu, 2009-03-05 at 09:42 -0800, Stephen Turner wrote:
> On the face of it, Adminccs shouldn't be getting the autoreply - I wonder  
> if there's something in the "Autoreply - HDESD" template that is adding  
> adminccs to the recipient list?
> 
Here is the Template for Autoreply -HDESD, it is really just a copy of
the Autoreply template with some additional info:
        Greetings from the Helpdesk,
        
        This message has been automatically generated in response to the
        creation of a trouble ticket regarding:
        	"{$Ticket->Subject()}", 
        a summary of which appears below.
        
        There is no need to reply to this message right now.  Your
        ticket has been
        assigned an ID of [{$Ticket->QueueObj->SubjectTag || $rtname}
        #{$Ticket->id()}].
        
        Please include the string:
        
                 [{$Ticket->QueueObj->SubjectTag || $rtname}
        #{$Ticket->id}]
        
        in the subject line of all future correspondence about this
        issue. You may update this ticket or inquire about the status of
        this ticket by simply replying to this message.  You can also
        logon to a web user interface using your windows username
        (first.last) and windows password to view and update your ticket
        at:
        <URL:
        {RT->Config->Get('WebURL')}Ticket/Display.html?id={$Ticket->id}
        >
        
                                Thank you,
                                {$Ticket->QueueObj->CorrespondAddress()}
        
        -------------------------------------------------------------------------
        {$Transaction->Content()}