[rt-users] Error: "User <username>: Email address in use"

[Aaron Guise]

This happens on our site too.  Ususally just means they have been auto
created as a user on the RT instance when emailing through a request.  In
the Web Interface instead of creating a new user just search for their email
address and update the existing user.

*Regards,*

*Aaron Guise
027 212 6638
aaron at guise.net.nz
 *



On Tue, Mar 10, 2009 at 3:56 PM, Ritesh Sood <baralachala at gmail.com> wrote:

> Hi all,
>
> I've been adding an managing users  through RTs web interface without
> problem. These users have all had email ID's
> of the form <username>.dept.univ.edu
>
> Recently, we've had to give RT access to personnel from central campus
> who have email ID's of the form <username>.univ.edu. However, trying
> to add these users  returns the following error:
> User <username>: Email address in use
>
> I am running version 3.8.1 with mySQL DB backend. The following
> appears in my RT_SiteConfig.pm
> ------------------- start code
> ----------------------------------------------------------
> Set($WebBaseURL , "https://rt3.dept.univ.edu");
> Set($rtname , "dept.univ.edu");
> Set($Organization , "dept.univ.edu");
> ------------------- end code
> ----------------------------------------------------------
>
>
> 1) In the file  $RT3_INSTALL/lib/RT/User_Overlay.pm
> ------------------- start code
> ----------------------------------------------------------
>    #SANITY CHECK THE NAME AND ABORT IF IT'S TAKEN
>       if ($RT::SystemUser) {   #This only works if RT::SystemUser has
> been defined
>           my $TempUser = RT::User->new($RT::SystemUser);
>           $TempUser->Load( $args{'Name'} );
>           return ( 0, $self->loc('Name in use') ) if ( $TempUser->Id );
>
>           return ( 0, $self->loc('Email address in use') )
>             unless ( $self-
>  >ValidateEmailAddress( $args{'EmailAddress'} ) );
>       }
>       else {
>           $RT::Logger->warning( "$self couldn't check for pre-
> existing users");
>       }
> ------------------- end code
> ----------------------------------------------------------
> and
> ------------------- start code
> --------------------------------------------------------
>   =head2 SetEmailAddress
>
>   Check to make sure someone else isn't using this email address
> already
>   so that a better email address can be returned
>
>   =cut
>
>   sub SetEmailAddress {
>       my $self = shift;
>       my $Value = shift;
>
>       if ( $self->ValidateEmailAddress( $Value ) ) {
>           return $self->_Set( Field => 'EmailAddress', Value =>
> $Value );
>       } else {
>           return ( 0, $self->loc('Email address in use') )
>       }
>
>   }
> ------------------- end code
> ----------------------------------------------------------
>
> Help much appreciated,
> Ritesh Sood.
>
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