[rt-users] Search results being filtered after they are generated?

[Ruslan Zakirov]

How ShowTicket right is assigned to AdminCc? Is it global or it's on
queue? Can you list all points where ShowTicket right is assigned, so
I can try to reproduce it locally?

On Fri, Mar 13, 2009 at 7:28 PM, Jon Baker <JBAKER at wgm.us> wrote:
> Ok, this at first appeared to work - but after a few minutes I got a call
> that the quick search wasn't working as expected.
>
> I have users defined in groups for AdminCC's of some queues.  Before, the
> quick search list correctly showed, let's say, 15 open tickets in the IT
> queue.  Of those 15 tickets, 5 were created by jimb, so he is the requester
> of those tickets.  Jimb is the owner of two of them.  After turning on
> UseSQLForACLChecks, he now only sees 7 tickets in the quick search, and when
> he clicks on the queue he sees only the 7 tickets that he is explicitly
> assigned as a watcher instead of the entire queue that he is in a group that
> is defined as AdminCC.
>
> I'm running rt version 3.8.2-5.fc10 on MySQL 5.0.67-2.fc10
>
> On Mar 13, 2009, at 10:32 AM, Ruslan Zakirov wrote:
>
>> UseSQLForACLChecks
>>
>> On Fri, Mar 13, 2009 at 5:45 PM, Jon Baker <JBAKER at wgm.us> wrote:
>>>
>>> This may be already addressed but I can't find it in the archives and
>>> it's driving the heck out of me, especially as we expand RT into more
>>> departments and fine tune access restrictions.
>>>
>>> The most obvious place it seems to happen is on the "X newest unowned
>>> tickets" - this list appears to be generated by building a list of the
>>> X newest unowned tickets in the entire system, and then if any of
>>> those tickets are in queues where you have access to, they will show
>>> up in the list, even though the total count is less than X and you do
>>> indeed have more than X unowned tickets you should see.  I.e, if
>>> another department adds 20 tickets because of some project they are
>>> doing (we do a lot of parent/child tickets for steps involved to
>>> accomplish the main ticket) then it appears that there are no unowned
>>> tickets, which usually results in tickets getting buried and forgotten
>>> about.
>>>
>>> A less obvious but equally frustrating scenario is when you perform a
>>> search of some sort and end up with multiple blank pages because you
>>> only have access to view a small number of tickets in the search
>>> results.
>>>
>>> Is there a way to make this work as expected?  I'm hoping there might
>>> be something in my configuration that is causing this.
>>> --
>>> Jon Baker
>>> Information Technology
>>> Willie George Ministries
>>> 1003 N 129th E Ave
>>> Tulsa OK 74116
>>> (918) 234-5656
>>>
>>>
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>>
>>
>>
>> --
>> Best regards, Ruslan.
>
> --
> Jon Baker
> Information Technology
> Willie George Ministries
> 1003 N 129th E Ave
> Tulsa OK 74116
> (918) 234-5656
>
>
>



-- 
Best regards, Ruslan.