[rt-users] Automatic Ticket Creation based on CustomFields

[Tom Lahti]

hanane ourdani wrote:
> Hi everyone,
> 
> Please is there a way to generate ticket automaticlly when i chose a value
> of a custom field in an other ticket.

You can write a new scrip that happens on condition "On Transaction" and do
my $TicketObj = RT::Ticket->new( $session{'CurrentUser'} );
somewhere in the scrip.

I don't write many scrips so others can provide more details if you need them.

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   Tom Lahti
   BIT Statement LLC

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