[rt-users] Tracking a bug with WYSIWYG editor and IE7

Michael Finn mfinn at nbutexas.com
Fri Mar 20 09:40:26 EDT 2009


FWIW, the problem persists in IE8...

Mike

> -----Original Message-----
> From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-
> bounces at lists.bestpractical.com] On Behalf Of Michael Finn
> Sent: Thursday, March 12, 2009 10:58 AM
> To: rt-users at lists.bestpractical.com
> Subject: Re: [rt-users] Tracking a bug with WYSIWYG editor and IE7
> 
> I can't seem to let this go.  Comparing the "Download (untitled)" data
> with my signature, I see that they are the same length and shape --
the
> same number of characters on each line.  That should be a big clue as
> to
> the truncation problem, as well as the 'random' spaces in the middle
of
> words -- they correspond to newline positions in my signature.
> 
> Why does this only happen in IE (6/7/?)?  Why only when I'm creating a
> *new* ticket and not on reply/comment?
> 
> Still investigating...
> Mike
> 
> > -----Original Message-----
> > From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-
> > bounces at lists.bestpractical.com] On Behalf Of Michael Finn
> > Sent: Wednesday, March 11, 2009 8:01 PM
> > To: rt-users at lists.bestpractical.com
> > Subject: Re: [rt-users] Tracking a bug with WYSIWYG editor and IE7
> >
> > A-ha!  That's a reasonable theory... I've got a signature on my
> > account; my other users... not so much. ;)
> >
> > FWIW, I also have the problem occur on IE6.
> >
> > As you suggested, I removed my signature from my Preferences, and
the
> > problem went away.  Now, how does this help us solve the problem?
If
> > it were Firefox, I'd use Chris Pederick's wonderful Web Developer
> add-
> > on (http://chrispederick.com/work/web-developer/) to pick it
apart...
> > anyone recommend a similar tool for IE7?
> >
> > Thanks,
> > Mike
> >
> > > -----Original Message-----
> > > From: Sean [mailto:stroke_of_death at yahoo.com]
> > > Sent: Wednesday, March 11, 2009 5:54 PM
> > > To: Alex Young; rt-users at lists.bestpractical.com; Michael Finn
> > > Subject: Re: [rt-users] Tracking a bug with WYSIWYG editor and IE7
> > >
> > >
> > > I too am seeing this problem.
> > >
> > > it only happens when:
> > >
> > > 1. the WYSIWYG editor is being used
> > > 2. IE7 is the browser
> > > 3. The user has a signature (i.e. RT automatically inserts text)
> > >
> > > Im wondering if it has to do with the signature column being TEXT
> vs.
> > > VARCHAR or something along those lines..
> <snip>




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