[rt-users] text display of html messages

[Razvan Cosma]

As an example of such a RT conversation, I just noticed one reply in this
very forum, which is simply unreadable:

> > > > > Subject: RE: [rt-users] Trying to track a
> > bug with WYSIWYG
> > > editor,IE7
> > > > > and RTx-EmailCompletion
> > > > >
> > > > > Hmmm... odd that I dont get the error when I
> > remove RTx-
> > > > > EmailCompletion, but you're not using
> > it. What other extensions are
> > > > you
> > > > > using? Do you still get this problem if they
> > are disabled?
> > > > >
> > > > > Mine is getting truncated at 319 characters
> > on every one. I never
> > > > > noticed it before.
> > > > >
> > > > > Looks like my JavaScript error is unrelated.
> > Its a RTx-
> > > > EmailCompletion
> > > > > specific error that, so nothing to do with
> > the truncation.
> > > > >
> > > > >
> > > > >


On Wed, Mar 25, 2009 at 8:37 PM, Razvan Cosma <razvan.cosma at gmail.com>wrote:

>  Hello,
> An awful lot of the messages we receive are generated by Outlook and
> Entourage users. The kind of HTML these applications output is well known,
> and the very fact that after being parsed I actually see anything as
> "text/plain" is good enough. A much needed improvement would be for RT  to
> remove extraneous blank lines and force wrapping at the window width
> specified in my preferences dialog. Right now, after 10-15 message
> exchanges, with the requestor quoting everything on reply, I get
> 1. Tens if not hundreds of <p> and <br> with the text wrapped at 72 chars,
> no matter how many > > > characters precede it. That is an > and a space
> for every reply, which after 10 replies leave room for only 52 characters on
> a line
> or
> 2. Long lines that don't wrap, either displayed as <pre> or with every
> space turned into   making the text painful to read
> Any hints on where I should look to change the HTML->text conversion
> routines?
>
> Thank you
>
>
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