[rt-users] rt-mailgate changing subject

[Jon Baker]

I think I found my answer.  I was using the example I found in the  
mailing list, which wasn't quite right.  I read carefully the comments  
in the RT_Config.pm file and saw that the regex command is supposed to  
look like this:

Set($EmailSubjectTagRegex, qr/(?:example.com|example.org)/i );

Using that format instead of the one I previously posted appears to  
have solved the issue.

Thanks!

On Mar 26, 2009, at 4:00 PM, Jerrad Pierce wrote:

> On Thu, Mar 26, 2009 at 16:56, Jon Baker <jbaker at wgm.us> wrote:
>> I just started using custom subject tags with my RT and now my rt-
>> mailgate is changing the subject to strange things, putting the  
>> ticket
>> tag into the subject.  Is there a setting to prevent the subject from
>> being changed by rt-mailgate?
> You've not offered too much detail but
>
> a) There is a scrip that detects subject changes
> b) There are config settings (read the pod of RT_Config.pm) that  
> define
>    regexpen which test subjects to look for messages from/of RT.
>
> The latter seem to be especially important to adjust whenever you  
> alter
> how subjects are formatted. See recent threads on ticket tags  
> appearing
> on the right side of the subject (a symptom of b)
>
> -- 
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