[rt-users] Command By Email and Multi-Value Custom Field

[Givano]

Hi Robert,

I had similar problem with one values fields with spacing in the name and it
worked only after I removed the spacing. I didn't tried it with "Select
multiple values"  fields.

BR, Ivan

2009/3/20 Robert Walford <RobertWalford at compupay.com>

>  Hi Guys,
>
>
>
> I am experiencing an issue using CommandByMail and multi-valued custom
> fields.  We running RT 3.8.2.
>
>
>
> The following fields are one value and works perfectly.
>
> cf.{Category}: Telecom – Combobox: Select or enter one value
>
> cf.{Origin}: E-mail -  Select one value
>
> cf.{Severity_Level}: 5 -  Select one value
>
>
>
> But the following fields are multiple values and do not work.
>
> cf.{Equipment Impacted}: Router – Select multiple values
>
> cf.{Services Impacted}: Internet – Select multiple values
>
>
>
>
>
> Due to the spacing in the field name we have tried with quotations
> (single/double) and without.
>
>
>
> Any Thoughts?
>
>
>
>
>
> Regards,
>
>
>
> Robert Walford
>
> Network Administrator
>
>
>
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> Community help: http://wiki.bestpractical.com
> Commercial support: sales at bestpractical.com
>
>
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> Buy a copy at http://rtbook.bestpractical.com
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20090330/6f94f989/attachment.htm>