[rt-users] Query about Tickets table

Raed El-Hames rfh at vialtus.com
Tue May 5 05:38:53 EDT 2009


2 possible causes:

1- Merged tickets .. RT will assume 1 ticket for merged ones
2- You do n't have permission on all queues

in Mysql try:
select count(EffectiveId) as TOTAL From Tickets where Status = 'resolved' ;

Regards;
Roy



Alberto Villanueva wrote:
> Good morning,
>
> Several days ago, I have been executing some queries from mysql.
> I have obtained results that web interface doesn't generate. I
> would like to know if someone knows it's happening.
>
> The simpler sentence is next:
>
> RT --> Status = 'resolved'
>
> MySQL --> SELECT COUNT(id) as 'TOTAL' FROM Tickets WHERE Status =
> 'resolved';
>
> The result in RT is: 28.536
> The result in MySQL is: 28.659
>
> Any idea?
>
> Thanks a lot!!
>
> Best regards,
>
> ALBERTO VILLANUEVA DEL VAL 
> Consultor
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