[rt-users] same scrips but one does not send the autoreply to requestor

[Asif Iqbal]

I have the exact same scrips on rt 3.8.2 for the two queues "config-change"
and "syshelp"

"syshelp" queue does autoreply w/ ticket number to the requester, but
"config-change" does not

Here are the scrips

87     On Comment Notify Owner as Comment with template Admin Comment
          Imported from RT 2.0
159   On Comment Notify Other Recipients as Comment with template
Correspondence
          On Comment Notify Other Recipients as Comment
6        On Correspond Notify Other Recipients with template Correspondence
          On Correspond Notify Other Recipients
139   On Correspond Notify Owner with template Correspondence
          On Correspond Notify Owner
130   On Correspond Notify Requestors and Ccs with template Correspondence
          On Correspond Notify Requestors and Ccs
1        On Correspond Open Tickets with template Blank
          On Correspond Open Tickets
167   On Owner Change Notify Owner with template Transaction
          Owner Change

Request is coming from same requester and I do not see on maillog of the RT
not even trying to reply when sending
a request to "config-change", but for "syshelp" queue as soon as the ticket
is created (in rt.log) a email goes back as
a reply (in syslog)

How do I debug this?

-- 
Asif Iqbal
PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu
A: Because it messes up the order in which people normally read text.
Q: Why is top-posting such a bad thing?
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20090506/fb4c4527/attachment.htm>