[rt-users] New to RT and need help with RT_SiteConfig.PM

[Eric Chatham]

Thanks for the reply.  Can we please just overlook the "silly" signature?  The message gets appended on all outgoing e-mail from our organization!

Anyhow, I get the gist how to modify the file.  I'm just wondering if someone could provide me with some examples?  That would be greatly appreciated.  Thanks, once again. :)


-----Original Message-----
From: Gary Greene [mailto:ggreene at minervanetworks.com]
Sent: Monday, May 11, 2009 6:43 PM
To: Eric Chatham; Ruslan Zakirov
Cc: rt-users at lists.bestpractical.com
Subject: RE: [rt-users] New to RT and need help with RT_SiteConfig.PM

> -----Original Message-----
> From: rt-users-bounces at lists.bestpractical.com
> [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf
> Of Eric Chatham
> Sent: Monday, May 11, 2009 3:12 PM
> To: Ruslan Zakirov
> Cc: rt-users at lists.bestpractical.com
> Subject: Re: [rt-users] New to RT and need help with RT_SiteConfig.PM
>
> Sorry about the second e-mail.  On the first one, I received
> an undeliverable NDR when I tried posting.
>
> Thank you for the reply.  There is no step called "make
> initdb" on the installation guide I'm using for CentOS 5.1
> from the wiki.
>
> There is a "rt-setup-database --action init" command though.
> I ran this command with the --dba and --dba-password flags,
> using root and the root password.
>
> I'm still unsure how to configure the RT_SiteConfig.pm perl module.
>
> Eric Chatham
>
> CONFIDENTIAL.  This e-mail and any attached files are
> confidential and should be destroyed and/or returned if you
> are not the intended and proper recipient.

Sorry for being a little pedantic, but....

First, please don't top post, the flow of the conversation gets lost if you do, Second, this is a mailing list, your signature is more than a little silly in this case.

Now on to the meat of the issue:
The best way to configure your RT_SiteConfig.pm is to open it in your favourite editor (vi, emacs, or nano) and then edit what is there using the RT_Config.pm as a guide to what you can change. In most cases, both of these files will be located in /etc/rt3/. In most cases, a minimal configuration will override the default rtname, organization, webpath, webdomain, and timezone.

These, and other options are fairly well documented in RT_Config.pm

--
Gary L. Greene, Jr.
IT Operations
Minerva Networks, Inc.
Cell:  (650) 704-6633
Phone: (408) 240-1239


CONFIDENTIAL.  This e-mail and any attached files are confidential and should be destroyed and/or returned if you are not the intended and proper recipient.