[rt-users] Bug in 3.6.3 At A Glance saved search display

Justin Hayes justin.hayes at orbisuk.com
Tue May 12 02:39:13 EDT 2009


Ok many thanks Kevin. I'm hoping to set up a 3.8 test environment so  
I'll have a play around with that setting on there.

Justin

On 11 May 2009, at 18:02, Kevin Falcone wrote:

>
> On May 11, 2009, at 12:50 PM, Justin Hayes wrote:
>
>> Many thanks Kevin. Does it have any other effects? Just trying to
>> understand why it's off by default.
>> Looks like another reason to work on the upgrade.
>
> It is documented in the config file, but the summary is that we're not
> convinced
> it works in every case (this is a really complex query).
>
> -kevin
>
>> On 11 May 2009, at 15:20, Kevin Falcone wrote:
>>
>>>
>>> On May 11, 2009, at 2:36 AM, Justin Hayes wrote:
>>>
>>>> I create a saved search which will display tickets created in the
>>>> last
>>>> week. For me (who can see all queues) I see 10 results (the last 10
>>>> tickets created).
>>>>
>>>> However another user might only have permission to see 1 queue.
>>>> Instead of seeing the last 10 tickets created in their queue they
>>>> only
>>>> seem to see whichever of the last 10 are in their queue, so they
>>>> might
>>>> only see 1 or 2 tickets, which is fairly misleading.
>>>>
>>>> I guess it's picking the last 10 from the resultset and THEN
>>>> applying
>>>> what you can view, which to me seems wrong. It should work out what
>>>> the user can see, then show the last 10.
>>>>
>>>> Does anyone know if this can be fixed, or if it is fixed in 3.8?
>>>
>>> There is an option for this in 3.8 that isn't enabled by default.
>>> You want the config option UseSQLForACLChecks
>>>
>>> -kevin
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>>
>>
>> -------------------------------------------------
>> Justin Hayes
>> Orbis Support Manager
>> justin.hayes at orbisuk.com
>>
>>
>>
>>
>
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-------------------------------------------------
Justin Hayes
Orbis Support Manager
justin.hayes at orbisuk.com







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